Despite unprecedented times, DFE Pharma continues to provide (bio) pharma and nutraceutical customers around the globe with high-quality products and services.
Helping our customers to safeguard the health and safety of their patients is crucial for us. Therefore, we have a robust Quality Management System in place at all our production locations, warehouses and sales offices around the globe, we adhere strictly to global and local government rules and we closely follow any market developments.
Our customers and their patients around the globe can be assured that we, at DFE Pharma, comply to our ‘Quality first!’ principle at any given time. To achieve and ensure this, even during the pandemic, we continue to make vast efforts to keep our high service and quality levels. We do not accept any compromises in terms of quality.
84% of our customers stated that Quality is one of the key reasons to do business with DFE Pharma.
Source: Customer Satisfaction Survey 2020
Our products are produced at manufacturing sites all over the world. We have implemented a single, uniform quality management system based on all IPEC guidelines*, Pharmacopeia, ISO 9001:2015 and where applicable ICH Q7**, at all our manufacturing sites, including those of our CMO’s and parent company.
We have a program to monitor the effectiveness of the quality system in place ensuring continuous improvement. Our customers are welcome to audit our manufacturing facilities in order to verify our quality status.
We are proud of the commitment and dedication shown by all our employees around the world to support our customers.
*IPEC: International Pharmaceutical Excipients Council
**e.g. ICH Q3c, Q3d, Q7 of “The International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use (ICH) “